Shop at i12 Katong, Pop Palette #02-19


Order & Delivery

Delivery charges

A flat shipping rate of SGD 3.90 is applied on all local orders.

Shipping is complimentary for orders above SGD 120. 

When will I receive my order?

Orders will take typically 1-3 working days to process. Our local courier team will take 1-3 working days to deliver the parcel to your doorstep. 

A tracking number will be provided in the shipping confirmation e-mail once the parcel has been dispatched. Please check here to view your order status.

Orders containing pre-order items will be shipped out when all items have arrived.

The item that I want is currently out-of-stock

Our footwear is handmade in small batches for optimal quality control and thus will take some time (usually around 2 weeks) for us to prepare the next batch, for the popular designs and sizes. You may consider joining the waiting list that can be found on each product page so that you will be notified once the shoes are restocked!

Sizing and fit

Apparels and footwear

Find the measurement charts on the individual product page and our general sizing guide here

If you are still unsure about your sizing, just write in to us and we will be happy to help! Alternatively, come visit our store to try them on!

Returns and exchange 

What is your return and exchange policy?

We accept returns for online purchases for store credits. Exchange for products can only be made for purchases made at our physical store.

Please refer here for the full policy.

International orders

Do you accept international orders?

Yes, we do! For more information on the delivery charges, please refer here.