It has recently come to our attention that some customers have seen the thread on the sides of the espadrilles wearing out. This is the first time we are hearing this happen in all the years we have been working with our partner. We are very sorry for the disappointment and all the inconvenience this incident may have caused.
We have been using the same hemp rope used to sew all our shoes, and have found no reason why this could be happening - we think the quality may have degenerated over time it has been stored. Taking this into consideration, we have procured a new batch of hemp rope to prevent such incidents from happening again. We hope this will give you the confidence to continue shopping your espadrilles from the kin thread.
We believe a rough patch shouldn't end relationships - especially when our artisans and the He family have worked tirelessly with us for the last 4 years. At the kin thread, we communicate, fix problems, don't quit, and we stay.
That being said, we acknowledge and are deeply sorry that the quality of our espadrilles may not have met expectations. If you are one of the affected customers, we hope you'll give us a second chance by reaching out to us via this form, we want to make it up to you.